Hello! I'm Mehadi
I am a seasoned IT professional with 8 years of experience in the industry. Over the years, I have worked as an Application Support engineer, Technology Operation, and Data Analyst, among other roles. I hold a Master's degree in Information Technology and have developed expertise in Database management, SQL, Linux, Python, and Data visualization.
I am passionate about learning new technologies and keeping up with the latest trends in the IT industry. My commitment to self-improvement has enabled me to continually enhance my skills and provide high-quality solutions to clients. I am known for my punctuality and dedication to my work, always striving to meet and exceed expectations.
I am excited to showcase my portfolio, which features a range of projects that demonstrate my skills and experience in IT. I am eager to connect with like-minded individuals and organizations who value innovation and are looking for a skilled IT professional to help take their projects to the next level. Thank you for taking the time to get to know me.
Mehadi Hassan
APPLICATION SUPPORT ENGINEER & DATA ANALYST
+1 (514)-585-5932
Email:
Address:
Montreal, QC, Canada
H2X 2E2
Date of Birth:
November 4th, 1992
Phone:
EXPERIENCE
Jan' 2022 - Dec' 2022
Deputy Lead Engineer
NAGAD LTD
Dhaka, BD
Provided L2 production and system support to customers by analyzing database subsystems, system management to diagnose & resolve issues as well as configuring applications, communicating and escalating the issue to the concerned team, and troubleshooting.
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Build efficient SQL queries, and functions to extract expected data from Oracle DB.
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Analysis data and prepare reports and dashboard visualization with Power BI according to the business requirements.
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Managing real-time data processing and log aggregation with kafka.
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R&D on raised live issues from Customers, Merchants, Agents & Billers and provide the solution.
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Propose well-written business requirements document (BRD) & change request (CR) to improve the existing Mobile Financing Service (MFS) Operation and External Operation (Government projects, ERP, TMR, etc.)
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Develop bash scrips to automate the regular server operation.
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Hands-on experience in Azure could management and Apache Spark projects
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Core users’ Data management and inconsistency fixation.
Jul' 2018 - Dec' 2021
Sr. Software Support Engineer
BJIT GROUP LTD
Dhaka, BD
Provided professional L2 remote support for METSO’s (Finnish Company) PDM software (Production) and Integration to other PLM software.
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Metso ATON AMS Service (Integration support specialist):
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R&D on PDM software’s data model, objects, relationship, and DevOps implementation.
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Plan and build strategies for migrating the data from ATON to Teamcenter (PLM software).
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Maintain, Development, and Process Permission Management for ATON PDM software.
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Hands-on experience in ITIL process while working in Migration projects.
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Develop PLSQL, SQL queries for data extraction at Oracle DB according to clients’ requirements.
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Extracted data cross-validation with PLM systems and prepared migration scrips for data transfer.
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Monitoring and Managing all the services were running up in the Azure platform (Databrick)
Technical Writer (Rakuten Inc.):
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JIRA tickets checking (Specification and Wireframe analysis).
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Working with Rakuten Inc’s agile PDM team and workspace synchronization.
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Design the technical documentation, and continuously updates on Confluence.
Apr' 2015 - Apr' 2018
REVE SYSTEMS LTD
Dhaka, BD
Consultant
Provided L1/L2 Support to VOIP clients using Reve Systems’ solution. Solved clients’ issues through the Ticketing portal, Live Chat, Email, and Direct phone calls.
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Database administration, Retrieve the corrupted data, data manipulation, and data migration.
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SIP, RTP, and VoIP call troubleshooting using Wireshark. IP Addressing and Sub-netting, Route configuration, and load balancing.
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Linux Server Administration, Network Configuration, Server security, and troubleshooting.
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Billing security, web customization, Online and Onsite training, and consulting business improvement & policies with clients.
Oct' 2014 - Apr' 2015
System Engineer (NOC)
SIGMA TELECOM LTD (IGW)
Dhaka, BD
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Maintenance of networking equipment, Route management of international gateways
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Load balancing & System Monitoring.
EDUCATION
2018-2019
Master in Information Technology
University of Dhaka
Dhaka, Bangladesh
Provides students with an in-depth understanding of the latest technologies, tools, and practices in the field. Graduates of this program are well-equipped to pursue careers in various IT-related roles in the industry, government, or academia.​
2010-2014
B.Sc in Electronics & Communication Engineering
Khulna University of Engineering & Technology
Khulna, Bangladesh
Provides students with a comprehensive understanding of the principles and applications of electronic devices, circuits, computer programming and communication systems. Graduates of this program are well-prepared to pursue careers in various fields such as telecommunications, electronics design and manufacturing, and software development.
SKILLS
Problem-Solving
Attention to Detail
Time Management
Teamwork and Collaboration
Analytical Skills
Adaptability
VALUES
I'M A PROBLEM-SOLVER
I thrive on solving complex technical issues as a skilled L2/L3 Application Support Engineer. I am known for my ability to analyze problems and identify the root cause quickly, and then recommend and implement effective solutions. With a deep understanding of the systems and tools, I can minimize downtime and ensure that the application is running optimally.
I'M DETAIL-ORIENTED
As a Data Analyst, I understand the importance of paying attention to details. I am meticulous in my data analysis and ensure that all insights and recommendations are based on accurate and thorough information. In DevOps, attention to detail is crucial in ensuring that the software development process is seamless and efficient.
I'M A CONTINUOUS LEARNER
In the ever-evolving IT industry, it is essential to keep up with the latest technologies and best practices. As a Data Analyst, Application Support Analyst and DevOps practitioner, I am committed to ongoing learning and development. I regularly seek out opportunities to enhance my skills and knowledge in order to deliver the best possible support to my clients.